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Orange shows significant progress through its 2011 CSR Report - 31 August, 2012.

Orange’s 2011 Corporate Social Responsibility report, details the organisation’s our progress  4 CSR commitments:  (1) recognising and supporting our employees, (2) ensuring transparency,  (3) quality, (4) security and safety for our customers, sharing the benefits of the digital world accessible with the greatest possible number of people,  and finally, finding innovative solutions for a greener world. In particular, Orange has made siginificant progress in the following:


The clarification of Orange’s strategy on their contribution to the economic and social development of emerging countries, through “Orange for development”, an initiative launched in 2011 to encourage, the creation of  favourable socio-economic environments in the countries where we operate.

The mobilisation of Orange’s European entities for the protection of children on the internet: Orange is a member of the “CEO coalition² to make the internet a safer place for children”, an initiative launched in December 2011 by Neelie Kroes, Vice-President of the European Commission and the European Commissioner in charge of the digital society, with a view to encouraging action at the European level for the protection of children on the internet. Orange were also involved as a founding member of the ICT Coalition, along with 25 other companies from the information and communication technologies industry, in developing the guiding principles to enhance on line safety for children and teenagers.

The reinforcement of our governance in terms of energy consumption: Orange is committed to reducing their CO2 emissions by 20 % and their energy consumption by 15 % between 2006 and 2020, which represents a challenge given the continuing increase in data traffic. In 2011, 3 new Group departments (networks department to control energy consumption in its technical infrastructures, real estate department and sustainable mobility department) have been created to strengthen the governance of their approach to environmental issues

The Orange Group’s approach to CSR audited by one of their auditors obtained the highest assurance, known as “reasonable” assurance,  for its compliance with the AA1000 Standard and for 140 achievements featuring in the road maps, as well as 10 performance indicators presented in the report.  The A+ rating, certifying that all the indicators listed in the Global Reporting Initiative (GRI) were completed is maintained.


An acknowledgment that follows upon the top-rating of our 2010 Corporate Social Responsibility Report by the French Centre for Information on Companies (CFIE) for the exhaustiveness and accuracy of the data– with an overall score of 79.9 out of 100.


Bolstered by the progress made in 2011, Orange plans to intensify our efforts to involve our approach to CSR even more fully in the value creation for the Group. For this purpose, Orange is going to further integrate CSR performance indicators in the various Orange information and decision-making systems and develop their approach to the protection of privacy, a complex challenge for which standards and the regulatory framework vary considerably from one country to the next.


31 August, 2012.